Privacy Policy

Potentials Therapy Center · Last updated: June 2026

This privacy policy explains how Potentials Therapy Center collects and uses information through our clinic management system and Facebook Messenger integration.

Information We Collect

We collect the following information solely for the purpose of managing therapy sessions and communicating session reminders:

Parent/Guardian name — to identify the responsible party for each client
Child/Client name — to identify the therapy client
Facebook account ID — to send session reminders and payment notifications via Facebook Messenger
Contact information — phone number and address for clinic records
Session and payment records — appointment dates, times, therapist assignments, and payment status

How We Use Your Information

Information collected is used exclusively for:

Sending session reminders via Facebook Messenger
Sending payment reminders for outstanding session fees via Facebook Messenger
Managing therapy session scheduling and attendance records
Processing and recording session payments

We do not store any medical records, diagnoses, or clinical data. We do not sell, share, or disclose your information to any third parties.

Facebook Messenger

We use the Facebook Messenger platform to send automated session and payment reminders. By providing your Facebook account information to our clinic, you consent to receiving these messages.

Messages sent through our system include:

Session reminders including make-up and rescheduling
Payment reminders for outstanding balances
Therapist absence notices

Data Storage

Your information is stored securely in Google Sheets accessible only to authorized Potentials Therapy Center staff. We do not store any data on third-party servers beyond what is necessary for Google Workspace and Facebook Messenger to function. Payment screenshots sent via Messenger remain hosted on Facebook's servers — we store only a reference link, not a copy of the image.

Your Rights

You have the right to:

Request access to the information we hold about you
Request correction of any inaccurate information
Request deletion of your information from our records
Opt out of Facebook Messenger communications at any time

Data Deletion Requests

To request deletion of your data from our records, please contact us at:

Potentials Therapy Center

Email: potentialstherapycenter@gmail.com

We will process your request within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.